FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
General Shipping Information
We ship our packages with GoGreen and Co2-Compensation via our Partners DHL and DPD. You will automatically receive a tracking link with your order to follow your package while its on the way to you.
Shipping in Germany
Enjoy free shipping in Germany for orders of 45€ or more. We ship carbon neutral via our partners DHL & DPD within 1-3 working days.
Shipping outside Germany (EU)
Enjoy free shipping in the EU for orders of 60€ or more. We ship carbon neutral via our partners DHL & DPD within 2-5 working days.
Shipping outside the EU
We ship our products to the whole world. Shipping and customs cost may apply according to your destination.
Returns & Withdrawal
All our drinks are individually prepared on demand for you. The right of withdrawal as well as the return shipment is excluded according to §312g (2) BGB for the protection of the consumer.
Orders
Below are some of are common questions about orders
Invoices & Delivery Notes
Every order receives a valid tax invoice via email and delivery not in the packages.
Individual Requests / Gifting (D2C & B2B)
If you wish to send Boutique Drinks as a Gift to your friends or colleagues, please contact us directly and we create an individual package for you.
B2B Orders
If you are a retailer, hotel or any type of business and wish to place larger or recurring orders, please contact us directly.
Products
Below are some common questions about our products
Where are Boutique Drinks produced?
Every product is individually produced for you by our head mixologist Maxim Kilian in our Lab in Frankfurt (Main), Germany.
What type of spirits are used?
We care about the highest quality and taste of our products, therefore most spirits are individually produced for us from the best regional distillers and wine makers. If there are spirits which are better produced somewhere else, or are subject to a designation of origin, we make sure they meet our highest standards in quality and production.
What type of natural ingredients are used?
As with our spirits, we focus on the highest quality with our natural ingredients. From herbs to citrus fruits, each product is carefully selected and supplied from regional partners or producers.